Acceptable Use Policy

Last updated: March 2026

Permitted Uses

• Business communication with customers who have consented to receive messages
• Transactional notifications (order updates, shipping, appointments)
• Customer support and helpdesk automation
• Two-factor authentication and verification codes
• Marketing messages to opted-in contacts

Prohibited Uses

• Spam or unsolicited bulk messaging
• Phishing, scams, or fraudulent content
• Harassment, threats, or abusive messages
• Distribution of malware or malicious links
• Impersonation of other individuals or organizations
• Content that is illegal in your jurisdiction
• Circumventing platform rate limits or warming protocols

Messaging Best Practices

• Use dedicated phone numbers for your messaging activities
• Utilize the Smart Warming Module for new numbers
• Maintain a healthy response rate from your contacts
• Respect message pacing recommendations from the platform
• Provide opt-out mechanisms for marketing communications

Enforcement

Violation of this policy may result in warnings, temporary suspension, or permanent account termination. We reserve the right to determine what constitutes a violation.

Contact

Questions about this policy? Contact us at info@wazen.dev.