Acceptable Use Policy

What Wazen is for

• Business messages to customers who have agreed to receive them
• Notifications such as order updates, shipping, bookings and appointment reminders
• Customer support and helpdesk replies
• Login and verification codes
• Marketing messages to people who have opted in

What you must not do

• Send spam or unsolicited bulk messages
• Send phishing, scams or fraudulent content
• Harass, threaten or abuse anyone
• Spread malware or malicious links
• Impersonate other people or organisations
• Send content that is illegal where you or the recipient are
• Get around Wazen's limits, pacing or warming
• Create more than one account, or reuse WhatsApp numbers, to get more than one free trial. Each person, email address and WhatsApp number gets one trial.

Keeping your number healthy

• Use a number dedicated to your business messages
• Warm up new numbers before sending at volume
• Send messages people want to reply to, and keep the reply rate healthy
• Respect the pacing Wazen applies
• Give people an easy way to stop marketing messages, and honour it
• Follow WhatsApp's own terms and policies

Enforcement

If you break this policy we may warn you, suspend your account or close it, depending on how serious the breach is. We decide what counts as a breach. If you think we got it wrong, email support@wazen.dev.

Contact

Questions about this policy? Email support@wazen.dev.