Privacy Policy

Last updated: January 1, 2026

1. Introduction

IrixSoft ("Company", "we", "us", or "our") operates the Wazen WhatsApp API platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly when using our Service:

  • Account Information: Name, email address, and password when you create an account
  • Payment Information: Billing details processed through our payment provider
  • Communication Data: Messages sent and received through our Service
  • Support Requests: Information you provide when contacting customer support

2.2 Information Collected Automatically

We automatically collect certain information when you use the Service:

  • Usage Data: API requests, message counts, feature usage, and interaction patterns
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP addresses, access times, pages viewed, and referral URLs
  • Session Data: WhatsApp session credentials (stored encrypted)

2.3 Cookies and Tracking

We use essential cookies to maintain your session and authenticate your requests. We do not use third-party tracking or advertising cookies.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide the Service: Process and deliver WhatsApp messages through our API
  • Account Management: Create and manage your account, process subscriptions
  • Communication: Send transactional emails, service updates, and support responses
  • Security: Detect and prevent fraud, unauthorized access, and abuse
  • Improvement: Analyze usage patterns to improve our Service
  • Legal Compliance: Comply with legal obligations and enforce our terms

4. Data Storage and Security

4.1 Encryption

We implement industry-standard security measures to protect your data:

  • Message content is encrypted at rest using AES-256 encryption
  • WhatsApp session credentials are encrypted before storage
  • All data transmission uses TLS 1.2 or higher
  • API keys are hashed with SHA-256 before storage

4.2 Data Location

Your data is stored on secure servers. Media files are stored using Amazon Web Services (AWS) S3 with server-side encryption.

5. Data Retention

We retain your data according to the following policies:

  • Account Data: Retained while your account is active and for a reasonable period thereafter
  • Message Content: Retained based on your subscription tier (7, 14, or 30 days for paid users; 24 hours for free tier)
  • Media Files: Deleted automatically according to your message retention settings
  • Logs: System logs are retained for 30 days for debugging and security purposes
  • Payment Records: Retained as required by law and for accounting purposes

You can configure your message retention period in the dashboard settings (available for paid subscriptions).

6. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our Service (payment processors, cloud hosting, email services)
  • Legal Requirements: When required by law, subpoena, or legal process
  • Protection: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for any other purpose

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate personal data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal data for certain purposes
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@wazen.dev.

8. Third-Party Services

Our Service integrates with or relies on the following third-party services:

  • WhatsApp: Message delivery through WhatsApp Web protocol (subject to WhatsApp's Privacy Policy)
  • Amazon Web Services: Cloud infrastructure and media storage
  • Payment Processors: Secure payment processing (they have their own privacy policies)

These services have their own privacy policies governing the use of your information.

9. Children's Privacy

Our Service is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: