Terms of Service

1. Who we are and this agreement

These terms are the agreement between you and Wazen (“we”, “us”) when you create a Wazen account or use the Wazen website, dashboard, API or MCP server. By doing any of those, you agree to them. If you use Wazen for a business, you agree on behalf of that business.

2. What Wazen is

Wazen lets your software send and receive WhatsApp messages through a WhatsApp number you link to Wazen, the same way you would link WhatsApp Web. It includes a REST API, webhooks, number warming, SDKs and an MCP server for AI agents.

Wazen is not affiliated with WhatsApp or Meta and is not the official WhatsApp Business Platform. You are responsible for following WhatsApp's own terms. WhatsApp can restrict or ban a number at any time for its own reasons; we cannot prevent or reverse that.

3. Your account and logging in

There are no passwords. To log in, we email you a single-use link and code. Anyone who can read your email can log in to your account, so keep your inbox secure.

You are responsible for everything done with your account and your API keys. Keep keys secret, and revoke any key you think has leaked from the dashboard.

4. The free trial

New accounts get a free trial: 7 days, 1 WhatsApp number, up to 150 messages and 5 different chats a day, with every feature except number warming. No payment card is needed and nothing is charged during the trial.

One trial per person. Each email address and each WhatsApp number can be used for one trial only. Creating extra accounts, or reusing numbers, to get more trial time is not allowed, and we may close accounts that do. To enforce this we keep a keyed fingerprint of your email address and of trial numbers after your account is deleted; the Privacy Policy explains how.

When the trial ends, the API and MCP server stop working until you choose a plan. If you don't, your account and its data are deleted 30 days after the trial ends.

5. Plans and payment

Paid plans are billed in advance, monthly or yearly, in pounds sterling, at the prices on our pricing page (from £4.99 a month). Payments are processed by Stripe. Plans renew automatically until you cancel.

You can cancel from your dashboard at any time. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. When a subscription ends and is not renewed, your account and its data are deleted 30 days later.

6. Acceptable use

You must follow our Acceptable Use Policy. In short: only message people who expect to hear from you, and never use Wazen for spam, scams or abuse. If you break it, we may warn you, suspend your account or close it.

7. Your data

We handle personal data as described in our Privacy Policy. Messages stay yours: we use them only to provide the service to you. We do not sell your data.

8. Emails we send you

We send emails you need to use Wazen, such as login links, trial reminders, billing receipts and alerts when a number disconnects. If you opt in, we also send product news about once or twice a month; every one of those has a one-click unsubscribe link.

9. Availability and liability

We work to keep Wazen running and your messages flowing, but the service is provided “as is” without warranties of any kind. Changes made by WhatsApp can affect how Wazen works, sometimes without warning.

Wazen is not liable for indirect, incidental or consequential damages, or for lost profits, revenue or data, arising from your use of Wazen. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the agreement

You can stop using Wazen at any time. We may suspend or close an account that breaks these terms or the Acceptable Use Policy, or that puts the service or other users at risk.

11. Changes to these terms

We may update these terms. When we do, we change the date at the top of this page. Continuing to use Wazen after a change means you accept the updated terms.

12. Contact

Questions about these terms? Email support@wazen.dev.